Returns & Refunds

Most items may be returned within 30 days of delivery for a refund or exchange, provided they are in original, unused condition with all packaging and accessories.

Pre-owned gear carries a 14-day return window. The same condition requirements apply: the item must come back in the condition it was sent, with everything it shipped with.

Contact us before sending anything back, so we can confirm your return window and tell you where to ship it. Call 800.955.1110 or email sales@neptunephoto.com with your order number and what you'd like to return.