Policies & Privacy

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Policies & Privacy

Updated: June 1, 2020

Please inspect your order immediately upon receipt. Do not discard any boxes or packing materials, do not claim any rebates or fill out any warranties until you are confident your equipment is functioning correctly.

Return Policy

Please call 1-800-955-1110 (516-741-4484 in NY) or email us at sales@neptunephoto.com within 10 days to request a Return Authorization. All products and packaging must be in their original condition, 100% complete, and in new unused condition with blank warranty cards. Shipping costs are not refundable.

Film, paper, perishable, "Special Order" items, and equipment with opened software are not returnable.

Returns must be received within 10 calendar days from the date the RA is issued. Returns should be shipped in a shipping carton with RA number clearly indicated on the outside of the package and a copy of the invoice enclosed. Customer is responsible for shipping costs, and product should be fully insured. Neptune Photo is not responsible for lost or damaged packages. Products returned in damaged or unacceptable condition will be returned to the customer.

Returns should be addressed to

Neptune Photo Inc.
130 Seventh Street,
Garden City, New York 11530

Refunds will be issued within 5 working days from date of return, in the manner in which it was originally paid.

Freight

Please check your order immediately; all claims for concealed damage or shortage must be made within 5 days after receipt of order. Damaged cartons should not be accepted. Claims for concealed damage may require carrier inspection. Please save the original shipping box and all packing materials.

Shipping Rates

Shipping rates are based on a one pound package delivered by United Parcel Service (UPS) to a destination within the Continental USA. Freight charges for packages over one pound can be determined from the following schedule.

Standard UPS Ground Service $ 7.95 plus $ .75 per lbs. additional
UPS Second Day Service $10.95 plus $ 2.35 per lbs. additional
UPS Next Day Service $24.95 plus $ 3.75 per lbs. additional
Oversize- Standard UPS Ground Service $ 7.95 plus $ 1.25 per lbs. additional
Oversize Orders: Include heavy and oversized items often made up of more than one carton, examples: large telescopes with tripods, welded steel tables, workstations, and large sound systems.
Large Orders: May qualify for extra freight discounts, please call for an exact rate quote.
Special Freight Request: We also ship by Federal Express and United States Postal Service (USPS), please call with specific requirements for exact shipping costs.

International Orders

All International orders must be placed by email, telephone, fax, or mail. Please indicate your preferred method of shipment so we may contact you with shipping charges.

International orders must be prepaid in US dollars by either Cashier's check or Postal money order, please include all shipping charges. Taxes and duties are the responsibility of the buyer. Please include your complete name, address, telephone number, and email address.

Payment should be mailed to

Neptune Photo Inc.
Attn: Export Department
130 Seventh Street
Garden City, New York 11530

Telephone: 516-741-4484
Fax: 516-741-1225

Privacy Policy

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Note

Neptune Photo is not responsible in the event of typographic errors for prices listed online.

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