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731 Franklin Ave.

Garden City, NY

11530


Phone: 516.741.4484

 Toll free: 800.955.1110

  

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 Policies & Privacy

 

 

Returns

Please inspect your order immediately upon receipt. Do not discard any boxes or packing materials, do not claim any rebates or fill out any warranties until you are confident your equipment is functioning correctly.

 

Return Policy

Please call 1-800-955-1110 (516-741-4484 in NY) or email us at sales@neptunephoto.com within 10 days to request a Return Authorization. All products and packaging must be in their original condition, 100% complete, and in new unused condition with blank warranty cards. Shipping costs are not refundable.

 

Film, paper, perishable, "Special Order" items, and equipment with opened software are not returnable.

 

Returns must be received within 10 calendar days from the date the RA is issued. Returns should be shipped in a shipping carton with RA number clearly indicated on the outside of the package and a copy of the invoice enclosed. Customer is responsible for shipping costs, and product should be fully insured. Neptune Photo is not responsible for lost or damaged packages. Products returned in damaged or unacceptable condition will be returned to the customer.

 

Returns should be addressed to

 

Neptune Photo Inc.

130 Seventh Street

Garden City, New York 11530

 

Refunds will be issued within 5 working days from date of return, in the manner in which it was originally paid.

 

Freight

Please check your order immediately; all claims for concealed damage or shortage must be made within 5 days after receipt of order. Damaged cartons should not be accepted. Claims for concealed damage may require carrier inspection. Please save the original shipping box and all packing materials.

 

Shipping Rates

Shipping rates are based on a one pound package delivered by United Parcel Service (UPS) to a destination within the Continental USA. Freight charges for packages over one pound can be determined from the following schedule.

 

Standard UPS Ground Service $ 7.95 plus $ .75 per lbs. additional

 

UPS Second Day Service $10.95 plus $ 2.35 per lbs. additional

 

UPS Next Day Service $24.95 plus $ 3.75 per lbs. additional

 

Oversize- Standard UPS Ground Service $ 7.95 plus $ 1.25 per lbs. additional

 

Oversize Orders: Include heavy and oversized items often made up of more than one carton, examples: large telescopes with tripods, welded steel tables, workstations, and large sound systems.

 

Large Orders: May qualify for extra freight discounts, please call for an exact rate quote.

 

Special Freight Request: We also ship by Federal Express and United States Postal Service (USPS), please call with specific requirements for exact shipping costs.

 

International Orders

All International orders must be placed by email, telephone, fax, or mail. Please indicate your preferred method of shipment so we may contact you with shipping charges.

 

International orders must be prepaid in US dollars by either Cashier's check or Postal money order, please include all shipping charges. Taxes and duties are the responsibility of the buyer. Please include your complete name, address, telephone number, and email address.

 

Payment should be mailed to

Neptune Photo Inc.

Attn: Export Department

130 Seventh Street

Garden City, New York 11530

 

Telephone: 516-741-4484

Fax: 516-741-1225

 

 

Privacy Policy

At Neptune Photo, we are committed to protecting your privacy online. Our Privacy Policy demonstrates our firm commitment to protecting the privacy of our customers. We use the information that we collect about our customers to fulfill product and service purchases and to create a more personalized online experience.

 

When you shop at Neptune Photo, we collect transactional information, or Personally Identifiable Information, from you such as your name, telephone number, e-mail address, billing address, shipping address, credit card or other payment information. Neptune Photo does not sell or rent your transactional information to others. Neptune Photo uses customer information only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, and enhancing the user experience.

 

Neptune Photo uses cookies to help identify you when you visit the site. The cookies contain randomly assigned user identification numbers, the country where you are located, and your name to welcome you back to the site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. Cookies MUST be enabled on your system to shop at Neptune Photo.

 

Neptune Photo will occasionally offer special contests and promotions. When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation.

 

At Neptune Photo you can be assured that your transactional information is secure, consistent with current industry standard SSL encryption technology from VeriSign. The importance of security for all transactional information associated with our customers is of utmost concern to us. Our secure servers protect the information using state of the art firewall technology. All customer transactional account information is kept on a secure server.

 

Please be aware that our site may contain advertisements and links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linking from or to our site are not covered by the Neptune Photo Privacy Policy. Neptune Photo has no control over the use or disclosure of user data on other sites on the Internet and we recommend that you review the privacy policies of such sites to determine your privacy rights on such sites.

 

Note

Neptune Photo is not responsible in the event of typographic errors for prices listed online.

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